Terms of Service

These terms apply to your use of HechaR, the HR software at hechar.com. HechaR is a product of Serftre Monterra (“we”, “us”), and is hosted in the United Kingdom. By creating an account or signing in you agree to them. If you create an account for a business, you confirm you can accept these terms on its behalf.

1. Accounts

A business account is created by signing up and holds one organisation with one or more companies. The person who signs up becomes an Admin and can invite managers and employees. Each user is responsible for keeping their password safe and for what happens under their login. Tell us straight away at [email protected] if you think your account has been used without permission.

2. Free trial

New organisations get 14 days of the full product free, with no card needed. When the trial ends, Admins choose which paid features to keep and pay for them. Until then the account is read-only: your records are kept and everyone can still sign in and view them. If no plan is chosen, uploaded documents (employee, company and benefit plan files) are permanently deleted 3 days after the trial ends.

3. Prices and payment

• Employees and company setup are included. Time Off, Scheduling, Attendance and Benefits are each charged per active employee per month, with a minimum number of employees.
• Prices are shown on the Billing page in your account’s currency before you pay.
• You pay for one month or twelve months up front through our payment provider, by card or mobile money where available.
• Payments renew automatically only when you turn on auto-renewal by card at checkout.
• If a payment is overdue, the account stays editable for 7 days and then becomes read-only until payment is made.
• Switching a paid feature off during a paid period takes effect from the next period. Payments already made are not refunded, except where the law requires it.

4. Your data

Everything your business puts into HechaR, including employee records, documents, time off, schedules, punches and benefits, belongs to your business. You give us permission to store and process it only to run HechaR for you. You are responsible for having the right to add that information and for telling your employees how it is used. Our Privacy Policy explains how we handle it.

5. Acceptable use

You agree not to:

• break the law, or use HechaR to discriminate against, harass or harm anyone;
• upload anything you have no right to share, or anything containing malware;
• try to access accounts, companies or data that are not yours;
• overload, scan, copy or reverse engineer the service, or resell it without our written agreement.

We may suspend access that breaks these rules, and we will tell the account’s Admins why.

6. Payroll and records

HechaR does not run payroll. Exports of unpaid leave, hours, overtime and benefit contributions are provided to help you pay people, and you remain responsible for checking them and for meeting your obligations as an employer, including tax and labour law.

7. Availability and changes

We work to keep HechaR available and secure, but we cannot promise it will never be interrupted. We may improve, change or remove features over time. If we make a change that materially affects a paid feature, we will tell Admins before it applies.

8. Ending your account

You can stop using HechaR at any time. Admins can ask us to close the organisation and delete its data by writing to [email protected]; export anything you need first. We may close accounts that break these terms or remain unpaid and unused for an extended period, after notifying the Admins.

9. Liability

HechaR is provided as it is. To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits or lost data, and our total liability for any claim is limited to the amount you paid us in the 12 months before it arose. Nothing in these terms limits liability that cannot be limited by law.

10. Changes to these terms

We may update these terms. The date at the top shows the latest version, and we will tell Admins by email about significant changes. Continuing to use HechaR after a change means you accept it.

11. Governing law

These terms are governed by the laws of Kenya, and disputes are handled by the courts of Kenya.

12. Contact

Questions about these terms: [email protected].